Laundry day

On December 2nd I was in the laundry room with Velida. I worked with Karissa we had to put over 100 napkins in this really big industrial size iron and put the napkins in groups of 25 I had 3 groups finished. After that we had to seperate big towels from wash clothes from bath mats from pool towels and there were even some robes. It wasnt all that interesting but it was quiet which i like so i got more work done and i worked faster. This is another place that i would enjoy working because i would be able to do alot which would be great especially in the workplace.I would've been able to fold laundry on a big folding machine thats industrial size but the workers in the laundry room couldnt get it to work.

AYS day

On November 25th I was in AYS with Stephanie and Robert B. AYS stands for At Your Service. In this department Robert B is the runner he brings the guest what they called down for. Stephanie is the girl that answers the phone and finds out what the people are calling for. People call her to make reservations and complain and get the stuff they need. I really enjoy this department because Stephanie is really cool, she pushes you to try new stuff. While I was down there she had me use the little radio/walky talky thing. It was fun, then I had to help her fix names so that she could print up cards for the rewards members so that they would come back. The hotel does this because its a slow season right now so they are trying to get their reward members to caome back more often. Hopefully I get to work there again before the year is over.

Atria Day

Yesterday 11.04.08 my class and I went to the Atria Crossgate this isnt an old person home this is an Enriched living enviroment. We met Kevin Bevan first he was the engaged life director. His job mainly was to make sure the clientele stayed connected with the real world so that they felt they were independent. We also met Janice Thompson the director she was very nice she explained her job history. She also mmentioned that her passion was working with older people, senior citizens, she said she will never work with anyone but senior citizens. This place has 84 apartments with more men which is weird because most of the time its majority is woman. We got to see one of the rooms, the bed looked comfy they had all the things a normal home would have, there was a tiny kitchen a small living room, 2 closets, and a bathroom. When i look back on it I really can see how comfortable it would be. The rooms cost 3200 a month which includes the room and the utilities. Other little packages like shower aids, med techs., and anything that would help them with things that doesnt go in there room. A few challenges that they have is if a client ends up going into depression. The food and beverage department doesnt really have alot to worry about mainly they just have to make sure that there isnt to much salt or too much sugar. The similarites I saw was the fact that they both rely on private resources. They both have accesible room. Many ammenities are the same internet, tv, and a restaurant. There were many differences obviously like the fact that the Albany Marriott doesnt have a Wii and they dont have karoke or bingo. Marriott leaves their guest alone while at the Atria they cannot do that there has to be some kind of personal touch that is what they pay for. I enjoyed the day at the Atria it was fun. If I could choose the place I wanted for the internship I would probably choose the Atria, Because it seems like I would get more from the guest where as at the marriott. you have a moment of truth you get this but a hundred times more personal.

last year at the marriott

On the first day last year I was expected to wear a chef hat, chef coat, apron, name tag, and black shoes. But that was only if I was in the kitchen. The first day I had to peel and cut a 50 pound bag of potatoes. Afterwards I was expected to help other kids that were behind or help clean their mess so that their station was neat. On a different day I learned how to work with a mandolin to cut up like a million cucumbers. Then when I switched departments I had to wear a dress shirt, black pants, black apron, name tag and black shoes. On the first day in the room service department I had to run all over the place to give and take trays from the guests. There was a particular customer that was sick so we had to make him break feast even though it was a lunch rush so that got slowed down. However when we brought the guy his food he gave us each a ten dollar tip and apologized for all the trouble. That is all I remember from last year.

October 14th at the marriott

Ok well yesterday was my first day at the marriott, I worked with a woman who goes by the name of Colleen. She answers phones and puts rerservations into the computer. She has to be very positive and know alot about the hotel. She works mostly in AYS however if any other department needs her she goes and helps out. I asked her what her department was considered and technically even though its front of the room many consider her her own department.
Last year I was mostly in the kitchen and room service it was fun I helped cook and bring food to the customer. I saw the food being prepared and I saw the moment of truth. The challenge I saw yesterday was having people call and not know where they needed to be connected to as in what department they really needed to talk to.

Hi this is me

Hi my name is Patricia a.k.a. Patti,Trish, and Ine. I go to South Colonie High School. I am a senior. I also attend Capital Region Career and Technical School. I have attended Capital Region Career and Tech or BOCES ,as all the students say, for two years. My first year was all about culinary and now I am going for Lodging management with Mr.Steven Stophelano. I hope to get feedback on my experiences. So please comment.