October 14th at the marriott

Ok well yesterday was my first day at the marriott, I worked with a woman who goes by the name of Colleen. She answers phones and puts rerservations into the computer. She has to be very positive and know alot about the hotel. She works mostly in AYS however if any other department needs her she goes and helps out. I asked her what her department was considered and technically even though its front of the room many consider her her own department.
Last year I was mostly in the kitchen and room service it was fun I helped cook and bring food to the customer. I saw the food being prepared and I saw the moment of truth. The challenge I saw yesterday was having people call and not know where they needed to be connected to as in what department they really needed to talk to.